While at TED India, I had the privilege of sitting down with Ajai Chowdhry, the founder and CEO of HCL.
While I admire their early grit and determination, most of the largest Indian IT companies don’t really impress me anymore. The market cap of any Indian IT giant is directly proportional to how long they’ve been in business, not to innovative services or bold moves. That’s how cost arbitrage works - stick around long enough, and people will eventually figure out that you’re the cheaper option. [yawn]
That said, I’ve always been impressed with HCL, primarily for their decision to stay focused on the Indian market, during a time when companies like Infosys and Tata Consulting were raking in the dough from foreign IT contracts.
This short interview covers HCL’s decision to focus on India, Ajai’s view of the state of Indian education, and the major IT challenges that India currently faces.
A warning for our American readers: this interview is Ajai in his own words, so please respect the Hinglish.
Why did HCL choose to focus on IT projects with customers in India? At the time, it seems that foreign projects would have been the much more attractive, if not the blatantly obvious choice.
It was our vision and passion towards creating an ICT market that guided us right from our inception and our efforts over the years to pioneer the technological evolution and revolution in the country and to prominently project India on the global IT map. The Indian IT story has come a long way since then. Globally, India has been a strong player in software and services. However, the PC penetration in India is still low and a lot is to be achieved to bridge the ‘Digital Divide’ and therefore makes it an exciting challenge for us to address even today. In the words of C.K. Prahlad “Improving the lives of the billions of people at the bottom of the economic pyramid is a noble endeavor. It can also be a lucrative one”.
What is the biggest advantage of working with clients in India?
One of the fundamental components is understanding the tradition that forms the basis of India’s society. With this deep understanding we have been able to develop and sustain long-lasting relationships with our customers. Moreover, with a strong presence across the country features which are salient to India gave us the competitive edge to serve our customers better.
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