What They Needed

Citibank had recently launched a self-service HR application that would serve employees across the organization. Monsoon was tasked with creating learning materials and application help that would enable employees to begin using the app without the need for on-site training.

What They Got

Monsoon created an interactive demo to give new employees the information they need to benefit from the application within minutes. Training is contextual, so that users get help when they need it.

Why They’re Happy

The company saved hundreds of thousands of dollars on training. Perhaps more importantly, Citi’s users have gained confidence and have begun using the application in advanced ways, surpassing IT department expectations.